REFUND & RETURNS POLICY

We understand that circumstances may arise where you need to return a product, and we are committed to making this process as straightforward as possible.

• 28-Day Return Window: You have 28 days from the date of purchase to initiate a return for a refund or exchange. Please ensure that the item is unused and in its original packaging to be eligible for a return.

• Exclusions: Please note that goods that have been accidentally damaged cannot be returned. We recommend handling your products with care to avoid accidental damage.

• Damaged During Delivery: In the unfortunate event that your order arrives damaged during delivery, we’re here to help. Please provide image proof of the damaged goods within the 28-day return window. With sufficient evidence, we can offer a refund or send a replacement order at no additional cost to you.

• Initiating a Return: To initiate a return, please contact our customer service team with your order details. We will guide you through the return process and provide instructions on how to proceed.

• Refunds and Exchanges: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed promptly, and exchanges will be arranged according to availability.

At Jinkko Ltd, we value your satisfaction and strive to provide exceptional service at every step of your shopping journey. If you have any questions or concerns about our Returns Policy, please don’t hesitate to CONTACT US.